Strategic MSP Account Manager — Growth & Retention

Wavenet; Trafford; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Private medical coverage

Eye care scheme

Wellbeing programme

Office-based working

Job summary

Wavenet is seeking a passionate Account Manager to join our Manchester team. The role focuses on reintroducing Wavenet to unmanaged accounts, cultivating relationships, and uncovering opportunities across connectivity, VoIP, cloud, and security solutions.

You will guide businesses through the transition from legacy systems to modern, scalable solutions while maintaining a high-activity, target-driven approach to build long-lasting partnerships.

Qualifications

• Experience in sales and ability to drive output.
• Natural ability to nurture relationships to drive business success.
• Excellent listening and communication abilities.
• Fast learner with a positive, proactive attitude.
• Willingness to negotiate, present, and resolve challenges.
• Ability to manage many accounts and priorities simultaneously.
• Comfort with CRM tools and sales tech.

Responsibilities

• Re-engage with dormant or unmanaged accounts and build trust.
• Identify opportunities for product sales and upsell across Wavenet’s portfolio.
• Educate clients about the PSTN switch-off and position Wavenet as migration partner.
• Drive growth and retention within a portfolio of accounts.
• Deliver tailored connectivity, VoIP, cloud, and security solutions.
• Maintain up-to-date records and pipeline in the CRM system.
• Present proposals, negotiate deals, and close business.
• Collaborate with internal teams for smooth onboarding and ongoing support.

Skills

Sales experience

Relationship building

Communication skills

Proactive approach

Problem solving

Multi-account management

Tech-savvy

Growth mindset

Tools

CRM systems

Job description

Wavenet is seeking a passionate Account Manager to join our Manchester team. The role focuses on reintroducing Wavenet to unmanaged accounts, cultivating relationships, and uncovering opportunities across connectivity, VoIP, cloud, and security solutions.

You will guide businesses through the transition from legacy systems to modern, scalable solutions while maintaining a high-activity, target-driven approach to build long-lasting partnerships.