Strategic Account Director: Growth, Governance & Delivery

RS Group; Birmingham; Híbrido; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

RS Integrated Supply is seeking an Account Director to own end-to-end customer relationships, governance and in-contract delivery across procurement solutions, transactional enablement and engineering stores. You will drive retention and growth via account plans, savings and KPI-aligned service delivery.

Travel 60-80% across Central England, West Yorkshire and North West regions; you will lead cross-functional teams to ensure on-time renewals and value realization, while expanding share of

Formación

• Proven track record managing multiple accounts across sites and revenue streams.
• Strong leadership and people management.
• Executive relationship building and governance experience.
• Understanding of pricing/margin levers and in-contract changes.
• Experience with supplier performance metrics and SLA/KPI management.
• Experience with P2P/transactional processes and catalogues.

Responsabilidades

• Customer & Contract Ownership: stakeholder mapping, QBR/MBR cadence, contract compliance and renewals; manage scope/change control and in-contract pricing changes.
• Service Performance: orchestrate daily service with Procurement, Finance Operations and Engineering Stores to meet SLA/KPI targets; resolve escalations swiftly.
• Growth & Value: execute account plans to increase share of wallet via cross-sell/upsell, VMI/vending, catalogue optimisation and process improvements.
• Financial Stewardship: forecast revenue; track gross margin and savings delivery; resolve billing disputes with Finance Ops handling AR/AP and cash application.
• Reporting & Compliance: publish dashboards (service + financial), ensure audit readiness with Finance Ops; manage risks/issues and communications.

Conocimientos

Account management

Leadership

Strategic planning

Customer relationships

Commercial acumen

P2P knowledge

Data & reporting

Descripción del empleo

RS Integrated Supply is seeking an Account Director to own end-to-end customer relationships, governance and in-contract delivery across procurement solutions, transactional enablement and engineering stores. You will drive retention and growth via account plans, savings and KPI-aligned service delivery.

Travel 60-80% across Central England, West Yorkshire and North West regions; you will lead cross-functional teams to ensure on-time renewals and value realization, while expanding share of