Senior Account Director: Growth & Governance (Field Based)

RS UK & Ireland; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Job summary

RS Integrated Supply seeks an Account Director to own end-to-end customer relationships across procurement solutions, transactional enablement and engineering stores. You will drive retention and growth through account plans and value creation, aligned to SLAs and KPIs.

With a field-based remit across Central England, West Yorkshire and the North West, you will expand scope and share of wallet while living a One Team culture, influencing teams and communicating critical updates to stakeholders.

Qualifications

• Experienced in managing multiple accounts with multiple sites and 0–25M GBP annual revenue.
• Proven leadership of teams and first-line leaders; builds safety, engagement and performance.
• Experience building executive relationships; leading governance and renewals; drives revenue growth.

Responsibilities

• Own customer and contract management, governance cadences, renewals and in-contract pricing changes.
• Coordinate daily service with Procurement, Finance Operations and Engineering Stores to meet SLA/KPIs.
• Drive growth via cross-sell/upsell, VMI/vending, catalogue optimisation and process improvements.
• Forecast revenue, track gross margin and savings, resolve billing disputes with Finance Ops handling AR/AP and cash application.
• Publish dashboards and ensure audit readiness; manage risks and communications.

Skills

People leadership

Customer leadership

Commercial acumen

Supply chain & procurement

P2P/transactions

Data & financial literacy

Continuous improvement

Risk & compliance

Job description

RS Integrated Supply seeks an Account Director to own end-to-end customer relationships across procurement solutions, transactional enablement and engineering stores. You will drive retention and growth through account plans and value creation, aligned to SLAs and KPIs.

With a field-based remit across Central England, West Yorkshire and the North West, you will expand scope and share of wallet while living a One Team culture, influencing teams and communicating critical updates to stakeholders.