Account Director - Field Growth & Governance Lead

Rsgroup

Birmingham

On-site

GBP 90,000 - 130,000

Full time

32 hours ago

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Job summary

RS Integrated Supply is seeking an Account Director to lead end-to-end customer relationships across procurement solutions, transactional enablement and engineering stores. You will drive retention, growth and value creation through account plans, governance (MBR/QBR) and in-contract delivery, while maintaining a strong focus on SLAs and KPIs.

The role is field-based in Central England, West Yorkshire and North West with a 60-80% travel expectation, requiring leadership across multi-site

Qualifications

Track record of managing multiple accounts with multiple sites and annual revenue growth.

Responsibilities

Customer & Contract Ownership: stakeholder mapping, QBR/MBR cadence, contract compliance and on-time renewals; manage scope/change control and in-contract pricing changes.
Service Performance: orchestrate daily service with Procurement, Finance Operations and Engineering Stores to meet SLA/KPI targets; resolve escalations swiftly.
Growth & Value: execute account plans to increase share of wallet via cross-sell/upsell, VMI/vending, catalogue optimisation and process improvements.
Financial Stewardship: forecast revenue; track gross margin and savings delivery; own resolution of billing disputes while Finance Ops executes AR/AP and cash application.
Reporting & Compliance: publish dashboards (service + financial), ensure audit readiness with Finance Ops; manage risks/issues and communications.