Account Director

RS UK & Ireland; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Job summary

RS Integrated Supply seeks an Account Director to own end-to-end customer relationships across procurement solutions, transactional enablement and engineering stores. You will drive retention and growth through account plans and value creation, aligned to SLAs and KPIs.

With a field-based remit across Central England, West Yorkshire and the North West, you will expand scope and share of wallet while living a One Team culture, influencing teams and communicating critical updates to stakeholders.

Qualifications

• Experienced in managing multiple accounts with multiple sites and 0–25M GBP annual revenue.
• Proven leadership of teams and first-line leaders; builds safety, engagement and performance.
• Experience building executive relationships; leading governance and renewals; drives revenue growth.

Responsibilities

• Own customer and contract management, governance cadences, renewals and in-contract pricing changes.
• Coordinate daily service with Procurement, Finance Operations and Engineering Stores to meet SLA/KPIs.
• Drive growth via cross-sell/upsell, VMI/vending, catalogue optimisation and process improvements.
• Forecast revenue, track gross margin and savings, resolve billing disputes with Finance Ops handling AR/AP and cash application.
• Publish dashboards and ensure audit readiness; manage risks and communications.

Skills

People leadership

Customer leadership

Commercial acumen

Supply chain & procurement

P2P/transactions

Data & financial literacy

Continuous improvement

Risk & compliance

Job description

Role type – Full time, Permanent, Field based - Central England , West Yorkshire and North West.

The travel expectation is 60-80%, meaning that 3-4 days of the working week will be completed at either a customer site or another venue.

As an Account Director, you will own the end‑to‑end customer relationship, contract governance (MBR/QBR) and in‑contract delivery across procurement solutions, transactional (P2P) enablement and engineering stores. Deliver retention and growth via account plans, value creation (savings, productivity) and service performance aligned to SLAs/KPIs.

Using your sales mindset to drive contract betterment through expansion opportunities in scope, service or share of wallet.

Living a One Team culture leading a team with influence and clarity. Drive strategic value for business and customers. Become a trusted partner with our customers.

What you will be doing:

• Customer & Contract Ownership: stakeholder mapping, QBR/MBR cadence, contract compliance and on‑time renewals; manage scope/change control and in‑contract pricing changes.
• Service Performance: orchestrate daily service with Procurement, Finance Operations and Engineering Stores to meet SLA/KPI targets; resolve escalations swiftly.
• Growth & Value: execute account plans to increase share of wallet via cross‑sell/upsell, VMI/vending, catalogue optimisation and process improvements.
• Financial Stewardship: forecast revenue; track gross margin and savings delivery; own resolution of billing disputes while Finance Ops executes AR/AP and cash application.
• Reporting & Compliance: publish dashboards (service + financial), ensure audit readiness with Finance Ops; manage risks/issues and communications.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Tracked record of managing multiple accounts with multiple sites and annual revenue between 0-25M GBP.
• People Leadership, experience coaching individuals and first‑line leaders; builds safety, engagement and performance.
• Customer Leadership, experience building executive relationships; leading governance and renewals. Driving revenue growth through sales mindset.
• Commercial Acumen, understanding of pricing/margin levers, manage in‑contract changes.
• Supply Chain and Procurement, understanding of sourcing/SRM, catalogues, engineering stores (e.g., VMI).
• P2P/Transactional, understanding of req‑to‑PO, invoice match, vendor master, disputes.
• Data & Financial Literacy, experience using dashboards, forecasts revenue, articulates savings/ROI to build and deliver compelling presentations.
• Continuous Improvement, experience in leading CI to reduce cost and improve service.
• Risk & Compliance, understanding of audit/control requirements and service risks.

We are RS Integrated Supply.

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

RS Integrated Supply is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Our portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. We deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.