Strategic Account Director - Executive Engagement Growth

Exponential-e; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Exponential-e Ltd. seeks an experienced Account Director to amplify strategic engagements with C-suite clients, driving multi-million pound opportunities through high-impact business reviews.

You will coordinate executive-level reviews, shape complex deals, and ensure long-term customer success across Cloud, UC, Security, and Networking solutions, in a hybrid working model with travel to customer sites.

Qualifications

• Proven track record in customer-facing sales in IT/telecoms/MSP.
• Strong technical understanding of Cloud (Azure), UC (Teams/Webex), Security, Microsoft 365.
• Confident executive-level presenter for in-person business reviews.
• Excellent commercial awareness linking tech outcomes to ROI.
• Strong interpersonal skills across multiple stakeholders.
• Self-motivated, organised, able to manage hybrid schedule with site travel.
• Strategic mindset focused on long-term customer success.

Responsibilities

• Lead and deliver face-to-face business reviews with customers, demonstrating solution performance, ROI, and strategic value.
• Support Account Directors in shaping and closing large and complex deals, providing solution expertise and customer insight.
• Proactively identify growth and optimisation opportunities within existing customer environments.
• Maintain deep knowledge of the company’s solution portfolios, ensuring customers receive best-in-class solutions.
• Collaborate with Solution Architects and technical specialists to design and evolve solutions that enhance business outcomes.
• Drive customer retention and satisfaction through strategic engagement and measurable value delivery.
• Represent customer interests internally, influencing product, service, and solution enhancements.
• Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member

Skills

Customer facing sales

Executive-level presentation

Relationship building

Strategic mindset

Commercial acumen

Hybrid schedule management

Stakeholder collaboration

Tools

Azure

Microsoft Teams

Cisco Webex

Five9

Microsoft 365

Networking

Job description

Exponential-e Ltd. seeks an experienced Account Director to amplify strategic engagements with C-suite clients, driving multi-million pound opportunities through high-impact business reviews.

You will coordinate executive-level reviews, shape complex deals, and ensure long-term customer success across Cloud, UC, Security, and Networking solutions, in a hybrid working model with travel to customer sites.