Stores Support Coordinator

AlertSystems Ltd; Trowbridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

22 days holiday (plus Bank Holidays)

Birthday day off

Employee Benefits Programme

Job summary

AlertSystems Ltd. is recruiting an administrator to support the Stores team at our Trowbridge site. You will coordinate information between service engineers, managers, and internal departments, maintain CRM records and ensure tasks are completed accurately and on time.

The role requires strong organisational skills, proficiency in Microsoft Office, and confidence in using CRM systems. This is a full-time, site-based position with 37.5 hours weekly.

Qualifications

• Proficient in MS Outlook, Word and Excel.
• Strong organisation and multitasking abilities.
• Excellent written and verbal communication skills.
• Willing to learn and confidently use CRM and business systems.

Responsibilities

• Manage stock requests from field-based engineers and managers.
• Source bespoke items, obtain quotes, place orders with suppliers.

Skills

Microsoft Office

Organisational skills

Communication skills

Initiative

CRM systems

Tools

CRM software

Job description

Location: Trowbridge, Wiltshire - fully site-based

Hours: 37.5 hours per week, Monday - Friday

Start Date: Negotiable

About the role

An opportunity has arisen for a highly organised and motivated administrator to support our Stores team. In addition to undertaking administrative tasks, you will coordinate information between our nationwide team of service engineers, managers, and internal departments. You will also maintain accurate CRM records and ensure key activities are completed accurately, efficiently and on time.

About AlertSystems

AlertSystems is a successful, growing UK business providing innovative electronic security, fire and monitoring solutions to organisations nationwide. We combine technical expertise, leading technology and a strong customer focus to help protect people, premises and assets.

Key Responsibilities

• Manage stock requests from field-based service engineers and managers.
• Source bespoke and non-stock items, obtain quotations, and place orders with approved suppliers following authorisation.
• Investigate, identify and resolve supplier issues, discrepancies and delivery queries.
• Process stock fulfilment requests and equipment returns in line with engineer and operational requirements.
• Maintain accurate stock records including V-Cupboards, using commercial CRM systems.
• Identify, reserve and allocate stocked items.
• Prepare parcels for daily courier collections.
• Arrange the hire and off hire of cherry pickers and other access equipment for customer sites.
• Carry out regular stock takes.
• Assist with organising the Storeroom and outside storage containers, maintaining a safe clean and orderly environment.
• Undertake some manual handling duties where required in accordance with health and safety procedures.

What We Offer

• 22 days annual holiday, increasing with length of service, plus Bank Holidays.
• Additional day off for your birthday.
• Employee Benefits Programmes.

About You

• Good Microsoft Office skills, particularly Outlook, Word and Excel.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication skills.
• Willingness to learn and confidently use CRM and business systems.
• Ability to work proactively using your own initiative.