Service Support Coordinator

AlertSystems Ltd; Trowbridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday day off

Benefits programme

Bank holidays

Job summary

AlertSystems Ltd is seeking a highly organized administrator to join our busy Service Admin team in Trowbridge, Wiltshire. This site-based role supports customers and our nationwide team of service engineers, coordinating information, updating CRM records and ensuring timely task completion.

You will handle calls and emails, schedule appointments, process orders and produce quotations, contributing to a smooth service operation and customer satisfaction in a professional, security-focused

Qualifications

• Good Microsoft Office skills and ability to use Outlook, Word and Excel.
• Strong organisational and multitasking abilities to handle multiple tasks.
• Excellent written and verbal communication skills.
• Willingness to learn and confidently use CRM and business systems.

Responsibilities

• Handle and process incoming calls and emails from customers, taking prompt action as needed.
• Schedule appointments for service managers and update diaries accordingly.
• Process purchase orders from customers.
• Produce chargeable service work quotations for appropriate decision makers.
• Assist with chargeable service work procedures.
• Maintain accurate CRM records and support the service department in daily operations.

Skills

Organisational skills

Multitasking

Communication skills

CRM familiarity

Tools

Outlook

Word

Excel

Job description

Location: Trowbridge, Wiltshire - fully site-based

Hours: 37.5 hours per week, Monday - Friday

Start Date: Negotiable

About the role

We are looking for a highly organised and motivated administrator to join our busy Service Admin team. Our service department is essential to ensuring our customers receive first class support and service.

This is an opportunity to play a key role within a team of Service Support Coordinators. Together with administrative tasks, you will coordinate information between customers, our nationwide team of service engineers/managers and internal departments. Along with maintaining accurate CRM records and ensuring key activities are completed accurately and on time.

The role offers excellent exposure to customer service operations, commercial processes, CRM, as well as some customer portals, providing an ideal opportunity to develop your career in a professional service based environment.

About AlertSystems

AlertSystems is a successful, growing UK business providing innovative electronic security, fire and monitoring solutions to organisations nationwide. We combine technical expertise, leading technology and a strong customer focus to help protect people, premises and assets.

Key Responsibilities

• Handle and process incoming calls and emails from customers, taking prompt action as needed.
• Schedule appointments for our service managers, updating their diaries accordingly.
• Process purchase orders from customers.
• Produce chargeable service work quotations for appropriate decision makers.
• Assist with chargeable service work procedures.
• Maintain accurate CRM records and support the service department in daily operations.

About You

• Good Microsoft Office skills, particularly Outlook, Word and Excel.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in an open plan office environment.
• Willingness to learn and confidently use CRM and business systems.

What We Offer

• 22 days annual holiday, increasing with length of service, plus Bank Holidays.
• Additional day off for your birthday.
• Employee Benefits Programmes.
• Working hours: Monday-Thursday 08:30-17:00 and Friday 08:30-16:30.