Service Support Coordinator

Confidential; Trowbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

22 days holiday

Bank holidays

Group pension contributions

Group Life Insurance

Free on-site parking

Employee Benefits Programme

Job summary

AlertSystems is seeking a Service Support Coordinator to join the Service Admin team in Trowbridge. You will coordinate information between customers, nationwide service engineers and internal departments, while maintaining accurate CRM records and ensuring timely completion of tasks.

We offer a permanent, full-time role with 37.5 hours weekly, 22 days holiday plus bank holidays, and a range of employee benefits. Start date negotiable and on-site working.

Qualifications

• Strong organisational abilities and attention to detail.
• Experience using Microsoft Office suite for administration.
• Excellent written and verbal communication skills.

Responsibilities

• Handle and process incoming calls and emails from customers.
• Schedule appointments for service managers and update diaries.
• Process customer purchase orders and quotations.
• Maintain accurate CRM records and support daily operations.

Skills

Microsoft Office

Outlook

Word

Excel

Organisational skills

Multitasking

Communication skills

CRM software

Tools

CRM software

Job description

Service Support Coordinator

Location: Trowbridge, Wiltshire fully site-based

Hours: 37.5 hours per week, Monday Friday

Start Date: Negotiable

Annual Salary: £25,837.50

About the role

We are looking for a highly organised and motivated administrator to join our busy Service Admin team. Our service department is essential to ensuring our customers receive first class support and service.

This is an opportunity to play a key role within a team of Service Support Coordinators. Together with administrative tasks, you will coordinate information between customers, our nationwide team of service engineers/managers and internal departments. Along with maintaining accurate CRM records and ensuring key activities are completed accurately and on time.

The role offers excellent exposure to customer service operations, commercial processes, CRM, as well as some customer portals, providing an ideal opportunity to develop your career in a professional service based environment.

About AlertSystems

AlertSystems is a successful, growing UK business providing innovative electronic security, fire and monitoring solutions to organisations nationwide. We combine technical expertise, leading technology and a strong customer focus to help protect people, premises and assets.

Key Responsibilities

• - Handle and process incoming calls and emails from customers, taking prompt action as needed.
• - Schedule appointments for our service managers, updating their diaries accordingly.
• - Process purchase orders from customers.
• - Produce chargeable service work quotations for appropriate decision makers.
• - Assist with chargeable service work procedures.
• - Maintain accurate CRM records and support the service department in daily operations.

About You

• - Good Microsoft Office skills, particularly Outlook, Word and Excel.
• - Strong organisational and multitasking skills.
• - Excellent written and verbal communication skills.
• - Ability to work effectively in an open plan office environment.
• - Willingness to learn and confidently use CRM and business systems.

What We Offer

• A permanent, full time role.
• 22 days annual holiday, increasing with length of service, plus Bank Holidays.
• Additional day off for your birthday.
• Group pension contributions.
• Group Life Insurance.
• Free on-site parking.
• Employee Benefits Programmes.

Working hours: Monday-Thursday 08:30-17:00 and Friday 08:30-16:30.