Store Team Leader — People & Performance

John Lewis & Partners; Welwyn Garden City; On-site; GBP 26,000 - 38,000; Full time

Job summary

John Lewis & Partners in Welwyn Garden City is seeking a Team Manager to lead a store team and deliver the John Lewis difference in every customer interaction. You will drive sales, coach Partners, and ensure compliance and operating standards across your area.

In this fast-paced environment you will allocate resources, analyse performance data, and collaborate with leadership to implement effective commercial strategies while maintaining a safe, engaging store for customers and Partners.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Regulatory compliance management experience.
• Proficient with HR tools and systems (Workday or Tableau).
• Ability to analyse data and translate into actionable strategies.

Responsibilities

• Actively role modelling the partnership behaviours and inspiring a team of Partners through clear communication by managing the full Partner lifecycle, supporting them with talent development. Including addressing performance concerns promptly.
• Being directly accountable for performance within your area of responsibility. Making sure processes are followed, brand standards are delivered and that you use operational strategies to drive success.
• Ensuring the store is compliant and safe for our customers and partners
• Utilise tools provided to effectively allocate resources to meet our customer needs.
• Championing diversity, inclusion and wellbeing.

Skills

People leadership

Regulatory compliance

Data analysis

Tools

Workday

Tableau

Job description

John Lewis & Partners in Welwyn Garden City is seeking a Team Manager to lead a store team and deliver the John Lewis difference in every customer interaction. You will drive sales, coach Partners, and ensure compliance and operating standards across your area.

In this fast-paced environment you will allocate resources, analyse performance data, and collaborate with leadership to implement effective commercial strategies while maintaining a safe, engaging store for customers and Partners.