Store Team Manager – People & Performance

John Lewis Partnership; London Borough of Brent; On-site; GBP 35,000 - 48,000; Full time

Job summary

John Lewis Partnership is seeking a Team Manager at Brent Cross to lead a high-performing team of Partners, drive customer satisfaction, and deliver strong commercial results. You will oversee day-to-day operations, manage performance, and ensure safety and brand standards across shifts, including varied hours and night premiums where applicable.

The role requires experience in people management, regulatory compliance, and use of HR tools like Workday or Tableau to translate data into actionable

Qualifications

• Experience leading a team in fast-paced, customer-focused environments.
• Knowledge of regulatory/compliance matters relevant to retail.
• Strong people-management skills and a track record of empowerment.
• Familiarity with HR tools and systems (Workday/Tableau) and translating data into actions.

Responsibilities

• Actively role model partnership behaviours and inspire a team of Partners.
• Be directly accountable for performance within your area of responsibility and ensure brand standards are met.
• Ensure store is compliant and safe for customers and partners.
• Allocate resources using provided tools to meet customer needs.
• Champion diversity, inclusion and wellbeing.

Skills

Team leadership

People development

Regulatory compliance

HR tools

Tools

Workday

Tableau

Job description

John Lewis Partnership is seeking a Team Manager at Brent Cross to lead a high-performing team of Partners, drive customer satisfaction, and deliver strong commercial results. You will oversee day-to-day operations, manage performance, and ensure safety and brand standards across shifts, including varied hours and night premiums where applicable.

The role requires experience in people management, regulatory compliance, and use of HR tools like Workday or Tableau to translate data into actionable