Team Manager

John Lewis Partnership; City of Westminster; On-site; GBP 32,000 - 45,000; Full time

Job summary

John Lewis Partnership is seeking a Team Manager to lead a store team of Partners, drive exceptional customer experiences and deliver strong commercial results. You will work with the leadership team to allocate resources, uphold brand standards and ensure compliance across a busy retail environment.

You will manage performance, develop talent, and contribute to a culture of empowerment while adapting to a fast-paced retail setting with flexible hours across seven days.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong focus on delivering outstanding customer service.
• Experience with disciplinary and grievance procedures.

Responsibilities

• Role model partnership behaviours and lead a team of Partners, including talent development and addressing performance concerns.
• Accountable for performance within your area, ensure processes followed, brand standards delivered and operational strategies used to drive success.
• Ensure the store is compliant and safe for customers and Partners.
• Utilise tools to allocate resources to meet customer needs.

Skills

People leadership

Performance management

Data analysis

Customer focus

Tools

Workday

Tableau

Job description

As a Team Manager within one of our John Lewis stores, you are integral to delivering the unique John Lewis difference. You will lead your teams to ensure that every customer has an outstanding experience, drive commercial results within your areas of responsibility, and allocate your team of Partners (employees) effectively.

Working in our store as a Team Manager, you'll thrive in a fast‑paced, dynamic environment where every day brings something new. Working alongside the leadership team, you'll play a pivotal role in driving sales, delighting customers and Partners, and maintaining a safe, fully compliant store., As a Team Manager, your day‑to‑day responsibilities will include:

• Actively role modelling the partnership behaviours and inspiring a team of Partners through clear communication by managing the full Partner lifecycle, supporting them with talent development. Including addressing performance concerns promptly.
• Being directly accountable for performance within your area of responsibility. Making sure processes are followed, brand standards are delivered and that you use operational strategies to drive success.
• Ensuring the store is compliant and safe for our customers and partners
• Utilise tools provided to effectively allocate resources to meet our customer needs.

Experience of leading a team in a fast‑paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.

• Regulatory Compliance Management (as required)
• Competent in using human resource tools and systems (e.g Workday or Tableau)
• Ability to analyse data and insights and translate them into actionable strategies.

Desirable skills/experience you may have:

• Experience in hiring, key-holder operations, and duty management
• Experience in managing disciplinary and grievance procedures
• A proven track record of successful identification and delivery of commercial opportunities and outcomes.

Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends between the hours of 08:00-20:00

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to the success of others. Positive‑ ? ? but? We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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