Store Team Leader – Customer Experience & Growth

WHSmith Careers; West of England; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Job summary

WHSmith Careers is seeking a Team Leader to guide a store team in delivering excellent customer service and meeting business objectives. You will foster a learning culture, support development, and ensure a welcoming environment for colleagues.

The role emphasizes leading from the front, engaging on the shop floor, and building strong relationships to drive performance and team wellbeing.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to drive performance using KPIs such as ATV.
• Ability to lead from the front and support on the shop floor.
• Strong relationship-building and communication skills.

Responsibilities

• Guide and engage the team to deliver excellent standards and results.
• Create a culture of learning, support and recognition.
• Support colleagues in an environment where everyone feels valued.
• Foster store pride and ensure safe, legal operations.

Skills

Retail leadership experience

KPI awareness

Front-line leadership

People development

Clear communication

Job description

WHSmith Careers is seeking a Team Leader to guide a store team in delivering excellent customer service and meeting business objectives. You will foster a learning culture, support development, and ensure a welcoming environment for colleagues.

The role emphasizes leading from the front, engaging on the shop floor, and building strong relationships to drive performance and team wellbeing.