Store Team Leader: Inspire Service & Merchandising

URBN Urban Outfitters, Inc.; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Season ticket loan

Cycle to work scheme

Continued learning and development

Job summary

URBN Urban Outfitters, Inc. operates Anthropologie stores in the United Kingdom, seeking a Store Supervisor to drive team performance and store standards. You will mentor staff, recruit and train associates, and partner with management to meet sales and service goals.

You will lead by example, communicate company goals, analyse sales data, and ensure a high-energy, brand-aligned environment that delights customers and supports business growth.

Qualifications

• Experience in a leadership or supervisor role in a fast-paced retail environment.
• Ability to work with initiative and consistency under tight time constraints.
• Ability to positively impact results in sales.
• Proven record of training individuals or a team of talented people.
• An appreciation and understanding of the Anthropologie culture and its market appeal.

Responsibilities

• Participate in the training and development of all new and existing associates to meet the Company’s service expectation
• Build and maintain strong relationships with peers; working collaboratively toward common goals
• Participate in staff recruitment and hiring
• Uphold Company standards and act as a mentor, teacher and positive role model to others
• Lead by example and inspire a shared vision by communicating store and Company goals
• Possess strong communication skills in both written and verbal form
• Utilise sales reports to track, analyse and communicate key performance results
• Work alongside the Department Manager to maximise sales and achieve store and Company goals
• Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
• Participate in regular touch-bases with the Management Team to foster a shared store vision
• Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
• Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
• Be a brand ambassador: provide a high level of service and aesthetic representation
• Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers
• Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
• Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
• Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
• Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
• Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
• Utilise knowledge of customer shopping trends, stock ownership and store business drivers to affectively drive department focuses

Job description

URBN Urban Outfitters, Inc. operates Anthropologie stores in the United Kingdom, seeking a Store Supervisor to drive team performance and store standards. You will mentor staff, recruit and train associates, and partner with management to meet sales and service goals.

You will lead by example, communicate company goals, analyse sales data, and ensure a high-energy, brand-aligned environment that delights customers and supports business growth.