Store Team Leader: Elevate Service & Experience

URBN Urban Outfitters, Inc.; Guildford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

40% URBN employee discount

Season ticket loan

Cycle to work

Private Medical Insurance

Continued development

Job summary

URBN Urban Outfitters, Inc. in Guildford is seeking a Store Leader to drive service excellence and sales performance. You will mentor the sales team, train associates, and uphold brand standards on the shop floor to create an engaging customer experience.

You will collaborate with management on staffing, merchandising, and store operations while modelling Anthropologie culture and values. A background in fast-paced retail and proven leadership are essential.

Qualifications

• Must have experience in a leadership or supervisor role within a fast-paced, customer-focused retail environment.
• Proven track record in training individuals or teams.
• Strong communication skills, both written and verbal.
• Ability to drive sales and deliver excellent customer service.

Responsibilities

• Lead and motivate store team to achieve service and sales goals.
• Train new and existing associates to meet service standards.
• Manage shop floor and store environment to ensure an engaging customer experience.
• Collaborate with management on weekly planning, stock, and merchandising.
• Utilise sales data to track performance and communicate results.

Skills

Leadership

Training

Communication

Customer focus

Retail experience

Job description

URBN Urban Outfitters, Inc. in Guildford is seeking a Store Leader to drive service excellence and sales performance. You will mentor the sales team, train associates, and uphold brand standards on the shop floor to create an engaging customer experience.

You will collaborate with management on staffing, merchandising, and store operations while modelling Anthropologie culture and values. A background in fast-paced retail and proven leadership are essential.