Store Team Leader: Inspire Service & Growth

Moss; Gateshead; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Energetic culture

Recognition rewards

Job summary

Moss is seeking a store leader in the UK who will inspire a team to deliver exceptional service and build strong customer connections. You’ll lead from the front on the shop floor, coach and develop staff, and drive performance through great experiences.

You’ll grow leadership capabilities while supporting commercial performance and maintaining sharp store standards. Moss rewards energy, initiative, and a proactive approach to customer care.

Qualifications

• Experience leading retail teams or service staff.
• Strong communication and coaching skills.
• Ability to drive KPIs through team performance.

Responsibilities

• Lead by example on the shop floor to deliver exceptional service.
• Support the team to achieve KPIs through great experiences.
• Coach, onboard and engage staff to build capability.
• Maintain store standards and visual merchandising excellence.
• Use insights to optimise commercial performance.
• Continuously develop leadership and product knowledge.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Moss is seeking a store leader in the UK who will inspire a team to deliver exceptional service and build strong customer connections. You’ll lead from the front on the shop floor, coach and develop staff, and drive performance through great experiences.

You’ll grow leadership capabilities while supporting commercial performance and maintaining sharp store standards. Moss rewards energy, initiative, and a proactive approach to customer care.