People-First Store Leader: Growth & Service

Whitefriars Shopping Centre; Canterbury; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career progression

Job summary

Moss is looking for an inspirational store leader to guide a frontline team in a busy Canterbury location. You will drive exceptional service, motivate staff, and shape a culture that turns everyday customer moments into Moss memories.

You will own the store’s commercial performance, using data to inform decisions, develop future leaders, and ensure operations meet Moss standards. Grow with a brand that recognises energy and potential.

Qualifications

• Experience leading high-performing retail teams.
• Ability to drive KPI results through people and culture.
• Excellent communication and customer service skills.

Responsibilities

• Lead store team to deliver outstanding service and results.
• Drive performance through culture, not pressure.
• Turn everyday interactions into memorable Moss moments.
• Own store commercial performance using data and insight.
• Develop future leaders and nurture talent.
• Maintain store operations to the highest standards.

Skills

Team leadership

People development

Customer focus

Commercial mindset

Business acumen

Job description

Moss is looking for an inspirational store leader to guide a frontline team in a busy Canterbury location. You will drive exceptional service, motivate staff, and shape a culture that turns everyday customer moments into Moss memories.

You will own the store’s commercial performance, using data to inform decisions, develop future leaders, and ensure operations meet Moss standards. Grow with a brand that recognises energy and potential.