Retail Team Leader – Inspire Service & Growth

Moss Bros Group; Gateshead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Moss is seeking a Team Leader at Metro Centre, Gateshead. You’ll inspire a team to deliver exceptional service, lead from the front on the shop floor, and turn everyday interactions into memorable moments.

You’ll coach and onboard colleagues, build engagement, and maintain sharp standards of service and store presentation while driving KPIs through great experiences. This role rewards energy, personality, and leadership potential.

Responsibilities

• Creating standout customer moments – leading by example through exceptional service
• Driving results naturally – supporting the team to achieve KPIs through great experiences
• Motivating and supporting your team – coaching, onboarding, and building engagement
• Keeping the store sharp and inspiring – ensuring operational and visual standards are delivered
• Supporting commercial performance – using insight and awareness to optimise results
• Learning constantly – developing your leadership, product knowledge, and commercial understanding

Job description

Moss is seeking a Team Leader at Metro Centre, Gateshead. You’ll inspire a team to deliver exceptional service, lead from the front on the shop floor, and turn everyday interactions into memorable moments.

You’ll coach and onboard colleagues, build engagement, and maintain sharp standards of service and store presentation while driving KPIs through great experiences. This role rewards energy, personality, and leadership potential.