Retail Team Lead: Elevate Service & Style

Experience Guildford; Guildford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary + incentives

Real career progression opportunities

Ongoing training and development

Culture that celebrates individuality

Recognition for your contribution

Job summary

Moss is seeking a store leader who thrives on energy and building genuine connections with customers. You will lead on the shop floor, welcome and advise, style customers, and drive results through service that feels effortless.

Join a culture that celebrates individuality and growth, owning opening/closing tasks, supporting the team, and maintaining visual standards while developing product knowledge to inspire confidence in everyone you meet.

Qualifications

• Retail experience preferred
• Strong communication and interpersonal skills
• Ability to motivate and coach a team

Responsibilities

• Create standout customer moments—welcoming, advising, styling, and building genuine connections
• Drive results through great service that feels effortless
• Support the team on the floor—leading by example, offering guidance and feedback
• Keep the store sharp and inspiring—from visual standards to stock processes and store operations
• Take ownership—support opening, closing, and key operational responsibilities
• Learn constantly—from product knowledge to styling to commercial awareness

Skills

People skills

Leadership

Customer service

Communication

Job description

Moss is seeking a store leader who thrives on energy and building genuine connections with customers. You will lead on the shop floor, welcome and advise, style customers, and drive results through service that feels effortless.

Join a culture that celebrates individuality and growth, owning opening/closing tasks, supporting the team, and maintaining visual standards while developing product knowledge to inspire confidence in everyone you meet.