Store Team Leader: Grow Talent & Lead with Academy Training

Central England Coop; East Midlands; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

OurCoop is seeking a Team Leader to support and manage an exceptional team, guiding daily store operations and driving customer service excellence within our community-focused stores.

You will lead performance, train colleagues, and implement our working practices during a comprehensive training period at our Difference Maker Academies, with a mentor to build high-performing teams and lasting store impact.

Qualifications

• Previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment.
• Enthusiastic with real initiative, able to work with pace and flexibility.
• Ability to identify and grow great talent within their team through coaching.
• Open-minded and curious, aware of current and future promotions.

Responsibilities

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Day to day running of the store.

Skills

Customer service

Job description

OurCoop is seeking a Team Leader to support and manage an exceptional team, guiding daily store operations and driving customer service excellence within our community-focused stores.

You will lead performance, train colleagues, and implement our working practices during a comprehensive training period at our Difference Maker Academies, with a mentor to build high-performing teams and lasting store impact.