Store Team Leader: Coaching, Sales & Customer Experience

The Midcounties Co-Operative; Cheltenham; On-site; GBP 21,000 - 27,000; Full time

Job summary

OurCoop is seeking a Team Leader to provide support to managers, coach the team, and coordinate work to drive sales and store targets. You may work evenings and weekends as part of the shift pattern. You will lead from the front, motivate the team, and ensure exceptional customer experiences.

The role requires strong communication, a customer-focused mindset, resilience, and an approachable manner to guide colleagues and handle complaints professionally.

Qualifications

• Customer-focused and delivers excellent store experiences.
• Ability to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.
• Confident with a friendly and approachable nature.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience.
• Motivating and supporting the team by leading from the front.
• Having a sound understanding of our products and offering guidance to our customers.
• Taking ownership of customer complaints and dealing with them professionally.

Skills

Customer focus

Communication

Team support

Positivity

Job description

OurCoop is seeking a Team Leader to provide support to managers, coach the team, and coordinate work to drive sales and store targets. You may work evenings and weekends as part of the shift pattern. You will lead from the front, motivate the team, and ensure exceptional customer experiences.

The role requires strong communication, a customer-focused mindset, resilience, and an approachable manner to guide colleagues and handle complaints professionally.