Retail Team Leader: Customer Experience & Community

CO-OP; Royal Borough of Kingston upon Thames; On-site; GBP 20,000 - 28,000; Full time

Job summary

Co-op is seeking a Customer Team Leader to run a small team in a busy store, supporting post office, bakery, online services, and delivery drivers. You’ll engage with customers, help stock shelves, and champion Co-op membership.

You’ll lead by example on the shop floor, coach colleagues, and drive great service and efficient operations while building a strong link with the local community.

Qualifications

• Experience leading a small team on shift.
• Strong customer service and communication skills.
• Hands-on shop floor and till experience.
• Merchandising and stock accuracy awareness.
• Commitment to community engagement and membership growth.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Team leadership

Coaching

Customer service

Job description

Co-op is seeking a Customer Team Leader to run a small team in a busy store, supporting post office, bakery, online services, and delivery drivers. You’ll engage with customers, help stock shelves, and champion Co-op membership.

You’ll lead by example on the shop floor, coach colleagues, and drive great service and efficient operations while building a strong link with the local community.