Store Team Leader — Develop Teams, Elevate Service

Central England Co-operative Limited; Milford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Travel expenses reimbursed

Job summary

Central England Co-operative Limited is seeking a proactive Team Leader to support the day-to-day running of our stores and lead a high-performing team. You will drive excellent customer service, manage performance, and ensure compliance with policies while guiding colleagues toward achieving sales and service targets.

You will train and coach staff, communicate priorities, and help create a positive store environment that reflects our co-operative values.

Qualifications

• Experience as Supervisor, Team Leader, or Duty Manager in a Customer Service environment.
• Ability to work with pace and flexibility.
• Ability to identify and grow talent within the team through coaching.

Responsibilities

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations
• Leading change
• Ensuring all colleagues work within health and safety guidelines
• Day to day running of the store

Skills

Customer service

Team leadership

Coaching

Job description

Central England Co-operative Limited is seeking a proactive Team Leader to support the day-to-day running of our stores and lead a high-performing team. You will drive excellent customer service, manage performance, and ensure compliance with policies while guiding colleagues toward achieving sales and service targets.

You will train and coach staff, communicate priorities, and help create a positive store environment that reflects our co-operative values.