Store Team Leader: Energetic Customer-First Coach

Card Factory; Port Talbot; On-site; GBP 19,000 - 23,000; Full time

Job summary

Card Factory in Port Talbot is seeking a friendly and upbeat Team Leader to energise the store, motivate the team, and ensure customers leave with what they came for and a smile. You’ll support the Store Manager, step up when they’re away, and lead by example with confidence and care.

You’ll focus on delivering great customer experiences, driving commercial results, and building a positive, inclusive team culture while developing your own leadership skills.

Qualifications

• Strong leadership skills that people want to follow.
• Curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Responsibilities

• Lead day-to-day store operations and ensure great customer experiences.
• Drive commercial success and implement store initiatives.
• Model best-in-class service and uphold the Card Factory Way.
• Support staff growth and develop team capabilities.
• Monitor performance metrics to keep the store running smoothly.

Skills

Leadership

Customer service

Communication

People management

Job description

Card Factory in Port Talbot is seeking a friendly and upbeat Team Leader to energise the store, motivate the team, and ensure customers leave with what they came for and a smile. You’ll support the Store Manager, step up when they’re away, and lead by example with confidence and care.

You’ll focus on delivering great customer experiences, driving commercial results, and building a positive, inclusive team culture while developing your own leadership skills.