Store Team Leader: Energize Customer Experience

Sportswift Ltd; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

cardfactory is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and motivate the team to ensure every customer leaves satisfied with a smile. You will step in when the Manager is away, keeping operations smooth and focused on delivering great service.

You will lead by example, drive commercial success, and foster a positive, inclusive vibe while helping colleagues grow and develop new skills along the way.

Qualifications

• Good leadership skills - capable of guiding a team with energy and approachability.
• Curious by nature, always learning and eager to understand the bigger picture.
• Inclusive mindset, listens with intent and makes everyone feel they belong.
• Flexible, proactive, and decisive in getting things done.
• Fair, open to feedback and thoughtful in decision-making.
• Genuine care for people, supports growth, and fosters a positive team vibe.

Responsibilities

• Run the store on a day-to-day basis and create great customer experiences.
• Support the Store Manager and backfill when needed.
• Drive store initiatives and commercial performance.
• Keep communication flowing and maintain a positive, inclusive team culture.
• Monitor store metrics and help the team thrive.

Skills

Good leadership

Customer focus

Strong communication

Positive attitude

Team player

Job description

cardfactory is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and motivate the team to ensure every customer leaves satisfied with a smile. You will step in when the Manager is away, keeping operations smooth and focused on delivering great service.

You will lead by example, drive commercial success, and foster a positive, inclusive vibe while helping colleagues grow and develop new skills along the way.