Store Team Leader: Elevate Service & Growth

Sportswift Ltd; Bletchley; On-site; GBP 21,000 - 27,000; Full time

Job summary

cardfactory is seeking a friendly Team Leader to energize the store, support the Store Manager, and keep customers smiling as they leave with exactly what they came in for. You will lead by example, drive great service, and uphold the Card Factory Way across the team.

You will help others grow, stay adaptable, and ensure the store runs smoothly with a positive, inclusive vibe while monitoring performance and contributing to commercial success.

Qualifications

• Strong leadership skills and ability to motivate a team.
• Curious and eager to learn and grow in leadership.
• Inclusive with good listening and decision-making.
• Flexible and proactive in getting things done.
• Fair, open to feedback, and people-focused.

Responsibilities

• Lead day-to-day store operations to deliver great customer experiences.
• Support the Store Manager and step in when they are away.
• Drive store initiatives and keep communication flowing across the team.
• Watch store performance metrics to ensure smooth running and commercial success.
• Foster a positive, inclusive team culture and develop colleagues.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

cardfactory is seeking a friendly Team Leader to energize the store, support the Store Manager, and keep customers smiling as they leave with exactly what they came in for. You will lead by example, drive great service, and uphold the Card Factory Way across the team.

You will help others grow, stay adaptable, and ensure the store runs smoothly with a positive, inclusive vibe while monitoring performance and contributing to commercial success.