Store Team Leader: Energetic, Customer-Driven Leadership

Card Factory; Altrincham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to bring energy and great vibes to our store. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with exactly what they came in for and a smile.

You’ll lead by example, drive store initiatives, listen to the team, and help people grow while strengthening store performance and customer experiences. This role is hands-on, requiring flexibility and a commitment to a positive, inclusive store culture.

Qualifications

• Leadership and people skills
• Customer-focused mindset
• Positive, proactive attitude
• Ability to motivate a team
• Flexible and resilient in a fast-paced environment
• Strong communication and listening skills

Responsibilities

• Oversee day-to-day store operations and customer experience.
• Lead by example to deliver great service and embody the Card Factory Way.
• Motivate and develop the team; support growth and upskilling.
• Drive store initiatives and maintain clear communication across the team.
• Monitor store performance metrics and contribute to commercial success.

Job description

Card Factory is seeking a friendly and upbeat Team Leader to bring energy and great vibes to our store. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with exactly what they came in for and a smile.

You’ll lead by example, drive store initiatives, listen to the team, and help people grow while strengthening store performance and customer experiences. This role is hands-on, requiring flexibility and a commitment to a positive, inclusive store culture.