Store Team Leader: Energetic Growth Coach

Card Factory; Northolt; On-site; GBP 22,000 - 28,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our store, support the Store Manager, and motivate the team to deliver excellent customer service. You’ll lead by example, foster an inclusive environment, and help the store achieve commercial success while growing your own leadership skills.

You’ll drive store initiatives, keep lines of communication open, and ensure every customer leaves with what they came in for and a smile. No agencies.

Qualifications

• Experience leading a retail team and delivering strong results.
• Excellent communication and people skills with a positive attitude.
• Ability to coach and develop team members and create an inclusive environment.
• Proactive approach to improving store performance and customer experience.

Responsibilities

• Lead day-to-day store operations and model best-in-class service.
• Drive great customer experiences and ensure customers leave with what they came for.
• Support the Store Manager and step up when they’re away to keep the store running smoothly.
• Inspire and develop the team, drive store initiatives, and monitor performance metrics.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise our store, support the Store Manager, and motivate the team to deliver excellent customer service. You’ll lead by example, foster an inclusive environment, and help the store achieve commercial success while growing your own leadership skills.

You’ll drive store initiatives, keep lines of communication open, and ensure every customer leaves with what they came in for and a smile. No agencies.