Store Team Leader — Energetic, Customer-Focused Leader

Card Factory; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our store in the heart of the team. You will support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile.

In this role you’ll lead by example, drive commercial results, develop your colleagues, and foster a positive, inclusive store culture while keeping operations running smoothly when the manager is away.

Qualifications

• Positive, proactive leadership with energy and role modelling.
• Curious by nature, eager to learn and see the bigger picture.
• Inclusive, listening to all voices and making everyone feel they belong.
• Flexible, reliable, and hands-on when needed.
• Fair, open to feedback, and decisive in decision making.
• Genuine care for people and their growth within the team.

Responsibilities

• Lead day-to-day store operations and deliver great customer experiences.
• Support the Store Manager and motivate the team.
• Drive store initiatives and manage communication across the shop floor.
• Monitor performance and ensure smooth running when the supervisor is away.

Skills

Leadership

Customer service

Team motivation

Communication

Flexibility

Growth mindset

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise our store in the heart of the team. You will support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile.

In this role you’ll lead by example, drive commercial results, develop your colleagues, and foster a positive, inclusive store culture while keeping operations running smoothly when the manager is away.