Store Team Leader - Energetic Customer-Centric Coach

Card Factory; Connah's Quay; On-site; GBP 18,000 - 24,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our store, support the Store Manager, and ensure every customer leaves with what they came in for and a smile.

You will lead by example, help others grow, drive store initiatives, keep communication flowing, and monitor performance to keep the team thriving.

If you’re proactive, people-focused, and ready to create a positive, inclusive vibe, join us and take the next step in your leadership journey.

Qualifications

• Leadership skills that inspire others and drive results.
• Curious, eager to learn and see the bigger picture.
• Inclusive mindset; values where everyone belongs and has a voice.
• Flexible and proactive; sets the tone and gets things done.
• Fair, open to feedback, and thoughtful in decision-making.
• Cares about people and helps grow the team.

Responsibilities

• Lead the day-to-day running of the store and deliver great customer experiences.
• Support the Store Manager and keep the team motivated in their roles.
• Drive commercial initiatives and ensure store targets are met.
• Lead by example and model Card Factory values and service standards.
• Foster growth and development within the team; maintain open communication.
• Monitor performance metrics and ensure smooth, thriving store operations.

Skills

Leadership

Customer service

Communication

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise our store, support the Store Manager, and ensure every customer leaves with what they came in for and a smile.

You will lead by example, help others grow, drive store initiatives, keep communication flowing, and monitor performance to keep the team thriving.

If you’re proactive, people-focused, and ready to create a positive, inclusive vibe, join us and take the next step in your leadership journey.