Store Team Leader — Energetic, Customer-Centric Coach

Card Factory plc; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Card Factory plc is seeking a friendly Team Leader to energise our store, support the Store Manager, and motivate the team to deliver great service with a smile. You’ll lead by example, drive store initiatives, and ensure every customer leaves with what they came in for.

This role emphasizes nurturing talent, fostering an inclusive, positive store culture, and keeping the team focused on commercial success.

Qualifications

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• Curious by nature, always learning, and eager to see the bigger picture.
• Make space for everyone’s voice, listen with intent, and help build a team where people belong.
• Step up, stay flexible, and set the tone by getting things done.
• Fair, open to feedback, and thoughtful in how you make decisions.
• Genuinely care about people, support growth, and help create a positive team vibe.

Responsibilities

• Lead day-to-day running of the store and drive customer experiences.
• Lead by example and bring the cardfactory Way to life.
• Help others grow while developing your own skills.
• Drive store initiatives and maintain positive communication.
• Monitor numbers to ensure smooth operations and a thriving team.

Skills

Leadership

Curious mindset

Active listening

Team building

Adaptable

Positive attitude

Job description

Card Factory plc is seeking a friendly Team Leader to energise our store, support the Store Manager, and motivate the team to deliver great service with a smile. You’ll lead by example, drive store initiatives, and ensure every customer leaves with what they came in for.

This role emphasizes nurturing talent, fostering an inclusive, positive store culture, and keeping the team focused on commercial success.