Store Team Leader: Energize Customer Experience

Card Factory plc; Aldridge; On-site; GBP 26,000 - 32,000; Full time

Job summary

Card Factory plc is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and keep the team motivated to ensure every customer leaves with what they came in for and a smile.

You’ll step in when the Store Manager is away, drive store initiatives, maintain open communication, and foster a positive, inclusive vibe while monitoring store performance and team wellbeing.

Qualifications

• Strong leadership and people-management skills.
• Excellent customer-service mindset and ability to drive store performance.
• Able to communicate clearly and motivate the team.

Responsibilities

• Support Store Manager and lead the team to deliver great customer experiences.
• Drive commercial success by implementing store initiatives and maintaining a positive working environment.
• Demonstrate the Card Factory Way and help team member growth while delivering results.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Card Factory plc is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and keep the team motivated to ensure every customer leaves with what they came in for and a smile.

You’ll step in when the Store Manager is away, drive store initiatives, maintain open communication, and foster a positive, inclusive vibe while monitoring store performance and team wellbeing.