Store Team Leader: Energetic Coach & Customer Champion

Card Factory; Widnes; On-site; GBP 22,000 - 28,000; Full time

Job summary

Card Factory in Widnes is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and keep the team motivated while ensuring customers leave with what they came for and a smile. You’ll lead by example, drive everyday operations, develop colleagues, and foster an inclusive, positive culture.

You’ll balance delivering great service with achieving commercial targets and be ready to step in when the Store Manager is away.

Qualifications

• Experience leading a team in retail or similar environment.
• Excellent customer service and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to motivate and develop team members.
• Flexibility to adapt to changing store priorities.

Responsibilities

• Lead day-to-day store operations and customer service standards.
• Support Store Manager and step up in their absence.
• Drive store initiatives, monitor performance, and coach staff.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Card Factory in Widnes is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and keep the team motivated while ensuring customers leave with what they came for and a smile. You’ll lead by example, drive everyday operations, develop colleagues, and foster an inclusive, positive culture.

You’ll balance delivering great service with achieving commercial targets and be ready to step in when the Store Manager is away.