Store Team Leader: Energetic, Customer‑Focused Coach

Card Factory; Wigston; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energize our Wigston store and support the Store Manager. You’ll motivate the team, ensure customers leave with what they came in for, and step up when the Store Manager is away.

You’ll drive initiatives, keep communication flowing, and foster a positive, inclusive vibe. You’ll lead by example, help others grow, and bring the Card Factory Way to life with energy and commercial know-how.

Qualifications

• Strong leadership skills with the ability to motivate and guide a team.
• Excellent customer service mindset with a proactive approach.
• Curious and eager to learn, able to see the bigger picture.
• Inclusive leader who values every voice and fosters belonging.

Responsibilities

• Lead day-to-day store operations, creating great customer experiences and driving commercial success.
• Lead by example, bring the cardfactory Way to life and help others grow.
• Drive store initiatives, maintain clear communication and ensure the team thrives.

Skills

Leadership

Customer service

Team motivation

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energize our Wigston store and support the Store Manager. You’ll motivate the team, ensure customers leave with what they came in for, and step up when the Store Manager is away.

You’ll drive initiatives, keep communication flowing, and foster a positive, inclusive vibe. You’ll lead by example, help others grow, and bring the Card Factory Way to life with energy and commercial know-how.