Store Team Leader – Drive Sales & Customer Experience

Co-Operative Energy Ltd; Swindon; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee Discounts

Annual Leave 30 days

Wellbeing Programmes

Training & Development

Family Leave

Job summary

OurCoop is seeking a Team Leader to support managers, coach the team, and drive sales to meet store targets. You may work evenings and weekends as part of the shift pattern to ensure customers are served when needed.

You'll motivate staff, lead from the front, and use strong product knowledge to guide customers while owning and resolving complaints professionally, contributing to a positive, inclusive store environment.

Qualifications

• Customer-focused with excellent store experience
• Strong listening and communication with customers and team
• Enthusiastic and resilient under demanding times
• Confident with a friendly and approachable nature

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Skills

Customer focus

Leadership

Communication

Resilience

Team motivation

Job description

OurCoop is seeking a Team Leader to support managers, coach the team, and drive sales to meet store targets. You may work evenings and weekends as part of the shift pattern to ensure customers are served when needed.

You'll motivate staff, lead from the front, and use strong product knowledge to guide customers while owning and resolving complaints professionally, contributing to a positive, inclusive store environment.