Team Lead – Customer Experience & Sales Coach

Co-Operative Energy Ltd; Stroud, Woodstock, Coven; À distance; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Develop

Résumé du poste

OurCoop is seeking a Team Leader to support managers, coach the team, and coordinate daily tasks while driving sales and helping us hit store targets. Your shift pattern may include evenings and weekends.

We value customer focus, strong communication, resilience and a friendly, approachable manner. Prior supervisory experience is helpful but not essential as training and development are provided.

Qualifications

• Customer focus and delivering excellent store experiences.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic, resilient and able to support colleagues during demanding times.
• Confident with a friendly and approachable nature.

Responsabilités

• Support managers and coordinate the work of the team.
• Coach and motivate the team to drive sales and achieve targets.
• Lead from the front to provide great customer service and product knowledge.
• Take ownership of customer complaints and resolve them professionally.

Connaissances

Customer focus

Communication

Team leadership

Problem solving

Description du poste

OurCoop is seeking a Team Leader to support managers, coach the team, and coordinate daily tasks while driving sales and helping us hit store targets. Your shift pattern may include evenings and weekends.

We value customer focus, strong communication, resilience and a friendly, approachable manner. Prior supervisory experience is helpful but not essential as training and development are provided.