Team Lead: Customer Experience & Sales Coach

Co-Operative Energy Ltd; Witney; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Develop-

Job summary

OurCoop is seeking a Team Leader in Witney to guide and support the store team, delivering exceptional customer experiences and helping achieve sales targets.

You will coach staff, communicate clearly with customers, and handle complaints professionally, with shifts that may include evenings and weekends. OurCoop offers extensive employee discounts, generous annual leave and development opportunities.

Qualifications

• Customer-focused and deliver excellent store experiences.
• Ability to listen, engage and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.
• Confident with a friendly and approachable nature.

Responsibilities

• Lead and coach the team, supporting managers and coordinating shift work.
• Drive sales and help the store hit targets while ensuring great customer service.
• Provide product guidance and resolve customer inquiries with professionalism.
• Own and address customer complaints to reach satisfactory resolutions.

Skills

Customer focus

Communication

Team leadership

Resilience

Job description

OurCoop is seeking a Team Leader in Witney to guide and support the store team, delivering exceptional customer experiences and helping achieve sales targets.

You will coach staff, communicate clearly with customers, and handle complaints professionally, with shifts that may include evenings and weekends. OurCoop offers extensive employee discounts, generous annual leave and development opportunities.