Store Team Leader: Drive Energy, Growth & Customer Happiness

Card Factory; Birmingham; On-site; GBP 21,000 - 30,000; Full time

Job summary

Card Factory in the United Kingdom is seeking a friendly and upbeat Team Leader to energize the store, inspire the team, and ensure every customer leaves with exactly what they came in for and a smile.

You will support the Store Manager, lead by example, drive outstanding service, and keep the shop running smoothly with confidence and care. You’ll coach colleagues, promote teamwork, and help the business thrive in a fast‑paced retail environment.

Qualifications

• Proven ability to lead a small team and drive performance.
• Strong interpersonal skills with customers and staff.
• Positive attitude and resilience in a fast-paced retail setting.

Responsibilities

• Lead store team to deliver exceptional customer experiences.
• Support Store Manager and step in when needed.
• Uphold brand standards and drive sales through great service.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Card Factory in the United Kingdom is seeking a friendly and upbeat Team Leader to energize the store, inspire the team, and ensure every customer leaves with exactly what they came in for and a smile.

You will support the Store Manager, lead by example, drive outstanding service, and keep the shop running smoothly with confidence and care. You’ll coach colleagues, promote teamwork, and help the business thrive in a fast‑paced retail environment.