Team Leader

Heart of England Co-operative Society; Metropolitan Borough of Solihull; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Colleague discount

Pension with employer contribution

Life assurance

Wellbeing support

Access to Wagestream pay

Job summary

Heart of England Co-operative Society in Meriden is seeking a Team Leader to drive daily operations at our Food Convenience Store and to lead the team in the Store Manager's absence. This hands-on role rewards initiative and people leadership with real accountability for results.

You'll recruit, train and mentor colleagues, manage shifts, and uphold service and store standards while progressing toward Store Management through structured development and supportive leadership.

Qualifications

• Experience in retail or fast-paced customer environment.
• Previous supervisory or leadership experience (or ready to step up).
• Commercial awareness and confidence working towards targets.
• A natural motivator who can get the best out of people.
• Organised, resilient and comfortable taking ownership.

Responsibilities

• Lead, coach and develop your team to deliver strong performance.
• Take ownership of shifts, including opening and closing the store.
• Drive excellent customer service and make us the go-to store in the community.
• Support recruitment, training and onboarding of new colleagues.
• Manage performance, attendance and team engagement.
• Control key commercial areas including waste, stock and labour.
• Maintain high standards across availability, merchandising and compliance.

Skills

Retail experience

Supervisory experience

Commercial awareness

Motivational leadership

Organised and resilient

Job description

Team Leader - Step Into Store Leadership

We're looking for aTeam Leaderto join ourMeridenFood Convenience Store(16 or 24 hours per week) on a permanent contract.

This is your opportunity to move beyond a standard retail role and take real ownership-driving a team, driving performance, and building the skills to progress into Store Management.

What You'll Be Doing

As a Team Leader, you'll take responsibility for key areas of the store and step up to run the operation in the absence of the Store Manager.

You'll:

• Lead, coach and develop your team to deliver strong performance
• Take ownership of shifts, includingopening and closing the store
• Drive excellent customer service and make us thego-to store in the community
• Support recruitment, training and onboarding of new colleagues
• Manage performance, attendance and team engagement
• Control key commercial areas includingwaste, stock and labour
• Maintain high standards across availability, merchandising and compliance

This is a hands-on leadership role where you'll be expected tolead from the front and make decisions that impact the store's success.

About You

• Experience in retail or a fast-paced customer environment
• Previous supervisory or leadership experience (or ready to step up)
• Commercial awareness and confidence working towards targets
• A natural motivator who can get the best out of people
• Organised, resilient and comfortable taking ownership

Your Career with Us

We don't just hire Team Leaders-we develop future Store Managers.With structured training, real accountability and ongoing support, you'll have a clear pathway to progress within the Society.

Pay & Benefits

• £13.35 per hour

Holiday & Financial

• 30 days holiday (incl. bank holidays), rising with service
• Pension with 3.3% employer contribution
• Life assurance (2x salary)

Discounts & Perks

• 10% colleague discount+double discount every pay weekend
• 15% discount at Fabb Furniture
• Access toMy Staff Shopand wide retail discounts
• Wagestream - flexible access to your pay

Health & Wellbeing

• 24/7 GP access, counselling & support services
• Grocery Aid & Co-op Credit Union support
• Wellbeing app & mental health support
• Eye care support

Family & Support

• Enhanced maternity pay
• Enhanced redundancy pay
• Bereavement and terminal illness support

Recognition

• Refer a Friend scheme
• Long Service Awards

Why Join Us?

At Heart of England Co-operative Society, our stores are at the heart of the community. As a Team Leader, you'll play a key role in shaping your store, developing your team, and making a real difference locally.