Store Team Leader: Customer Experience & Growth

John Lewis Partnership; Manchester; Hybride; GBP 26 000 - 36 000; Plein temps

Résumé du poste

John Lewis Partnership is seeking a Team Manager to lead a store team, drive sales, and deliver an outstanding customer experience while ensuring safe and compliant operations. You will work with the leadership team to manage the Partner lifecycle and foster a high-performance culture.

The role requires flexible hours across seven days, with full-time hours and a focus on delivering results in a fast-paced retail environment.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Knowledge of regulatory compliance requirements.
• Experience with HR tools such as Workday or Tableau.
• Ability to analyse data and translate insights into action.

Responsabilités

• Lead a team of Partners to deliver outstanding customer experiences.
• Directly accountable for performance within your area and ensure brand standards are met.
• Maintain store compliance and safety for customers and Partners.
• Allocate resources effectively to meet customer needs.
• Champion diversity, inclusion and wellbeing.

Connaissances

Team leadership

Customer service

Data analysis

Communication skills

Regulatory compliance

Outils

Workday

Tableau

Description du poste

John Lewis Partnership is seeking a Team Manager to lead a store team, drive sales, and deliver an outstanding customer experience while ensuring safe and compliant operations. You will work with the leadership team to manage the Partner lifecycle and foster a high-performance culture.

The role requires flexible hours across seven days, with full-time hours and a focus on delivering results in a fast-paced retail environment.