In-Store Customer Experience Specialist

John Lewis Partnership; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Job summary

John Lewis Partnership is seeking a Customer Assistant to join one of our John Lewis shops in the United Kingdom. You will deliver outstanding customer service, help with stock availability, shop displays and general cleanliness to ensure an exceptional in-store experience.

Using product knowledge and sales training, you will drive sales, engage customers, and build loyalty. The role requires flexibility across seven days with varied hours, including early starts, evenings and weekends.

Qualifications

• Experience in a customer facing role is welcomed but not essential.
• Merchandising and product displays experience is a plus.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits for the Partnership.
• Put the customer at the heart of everything you do and resolve queries.
• Work flexibly across the shop to support the wider team including till support and stock replenishment.
• Identify areas of improvement and implement solutions.
• Help protect profits by supporting accurate stock counts.
• Maintain basic IT literacy and strong communication.

Skills

Customer service

Communication

Flexibility

IT literacy

Tools

Till systems

Job description

John Lewis Partnership is seeking a Customer Assistant to join one of our John Lewis shops in the United Kingdom. You will deliver outstanding customer service, help with stock availability, shop displays and general cleanliness to ensure an exceptional in-store experience.

Using product knowledge and sales training, you will drive sales, engage customers, and build loyalty. The role requires flexibility across seven days with varied hours, including early starts, evenings and weekends.