Retail Team Manager - Lead & Develop Partners

John Lewis plc; Trafford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Night premium

Job summary

John Lewis Partnership in Trafford is seeking a Team Manager to lead a store-based team of Partners, delivering outstanding customer experiences and driving commercial results. You will allocate work, coach colleagues, and ensure compliance and safety across the store.

In this fast-paced role, you will model our partnership behaviours, manage performance, and use data to inform staffing and operational decisions, including night premiums where applicable. Applicants must be 18+.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Regulatory Compliance knowledge as required.
• Proficient with HR tools and systems (Workday, Tableau).

Responsibilities

• Actively role modelling the partnership behaviours and inspiring a team of Partners through clear communication by managing the full Partner lifecycle, supporting them with talent development.
• Being directly accountable for performance within your area of responsibility. Making sure processes are followed, brand standards are delivered and that you use operational strategies to drive success.
• Ensuring the store is compliant and safe for our customers and partners.
• Utilise tools provided to effectively allocate resources to meet our customer needs.
• Championing diversity, inclusion and wellbeing.

Skills

People leadership

Customer focus

Data analysis

Regulatory compliance

Tools

Workday

Tableau

Job description

John Lewis Partnership in Trafford is seeking a Team Manager to lead a store-based team of Partners, delivering outstanding customer experiences and driving commercial results. You will allocate work, coach colleagues, and ensure compliance and safety across the store.

In this fast-paced role, you will model our partnership behaviours, manage performance, and use data to inform staffing and operational decisions, including night premiums where applicable. Applicants must be 18+.