Store Team Leader - Customer Experience & Growth

Tesco UK; Loughborough; On-site; GBP 32,000 - 46,000; Full time

Job summary

Tesco UK is seeking a Store Team Manager to lead an in-store team, ensuring exceptional customer service, high product standards, and strong daily execution. You will recruit and develop colleagues, coach them to deliver great ranges and value, and adapt plans to optimise store performance.

The role emphasizes safety, compliance, and a customer-first mindset, with a focus on continual improvement and leadership that motivates the team to exceed expectations.

Responsibilities

• Leading the team to deliver a great experience for customers in-store
• Recruiting, training, and developing colleagues to build a capable, high-performing team.
• Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers.
• Lead trade activity, using insight and expertise to grow sales and maximise profit.
• Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most.
• Identifying and resolving root-cause issues with sustainable, long-term solutions.
• Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• Proven experience leading and developing high-performing teams.
• Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results.
• A welcoming, customer first approach, building strong relationships with colleagues and customers.
• Resilience and sound judgement to make effective decisions that support both customers and colleagues.
• Consistent energy and drive, inspiring confidence and motivating the team to deliver beyond expectations.
• Awareness of competitor activity and the ability to identify new ideas and initiatives to improve the store for customers.

Job description

Tesco UK is seeking a Store Team Manager to lead an in-store team, ensuring exceptional customer service, high product standards, and strong daily execution. You will recruit and develop colleagues, coach them to deliver great ranges and value, and adapt plans to optimise store performance.

The role emphasizes safety, compliance, and a customer-first mindset, with a focus on continual improvement and leadership that motivates the team to exceed expectations.