Store Team Lead - Fashion & Customer Experience

Mulberry Group; Greater London; Hybrid; GBP 30.000 - 37.000; Vollzeit

Benefits dieser Stelle

Product allowance

Staff discount

Pension contributions & Life Assurance

Training and development

Volunteer days

Help@Hand wellbeing service

Zusammenfassung

Mulberry Group in London is seeking a customer-focused Team Lead to inspire a high-performing store team and deliver an extraordinary in-store experience. You will nurture customer relationships with instore CRM, create an inclusive culture, and contribute to Mulberry’s growth while enjoying a competitive salary, bonus, product allowance, staff discount and wellbeing perks.

Join a B Corp certified brand committed to people and planet.

Qualifikationen

• Customer-focused role requiring people management and customer relationship skills.
• Experience leading teams in a retail environment is desirable.
• Familiarity with in-store CRM systems and customer engagement best practices.

Aufgaben

• Lead a welcoming and high-performing store team.
• Deliver an engaging customer experience and coach others.
• Develop customer relationships and use CRM to support the team.
• Drive growth and operational excellence in-store.

Kenntnisse

Customer service

Team leadership

Communication

CRM tools

Jobbeschreibung

Mulberry Group in London is seeking a customer-focused Team Lead to inspire a high-performing store team and deliver an extraordinary in-store experience. You will nurture customer relationships with instore CRM, create an inclusive culture, and contribute to Mulberry’s growth while enjoying a competitive salary, bonus, product allowance, staff discount and wellbeing perks.

Join a B Corp certified brand committed to people and planet.