Team Lead

Mulberry; Greater London; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount & exclusive staff sales

Pension Contributions & Life Assurance

Training & development opportunities

2 paid volunteering days/year

Help@Hand wellbeing service

Job summary

Mulberry in London is seeking a passionate Store Lead to deliver an exceptional customer experience and coach a diverse team. You will nurture relationships, uphold Mulberry values, and ensure smooth daily operations in a dynamic retail environment.

In this role you will drive growth, coach colleagues, and maintain a welcoming store culture while delivering outstanding service and brand standards across all interactions.

Qualifications

• Customer-focused in-store leadership and service.
• Commitment to developing a diverse, high‑performing team.
• Commercial drive with focus on store growth and operations.
• Passion for brand values and Mulberry spirit.

Responsibilities

• Nurture a welcoming, fun environment for customers and team.
• Develop and maintain key customer relationships using instore CRM tools.
• Lead and deliver operational excellence with respect for people, product, and environment.
• Coach and motivate the team, encourage feedback and collaboration.
• Drive store growth and advocate Mulberry values in daily actions.

Skills

Inspiring

Engaging

Agile

Perceptive

Coach

Fashion lover

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

What we need from you:

You will always be Customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will help to develop the best team:

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will be commercially driven:

• You will continually demonstrate a commitment to driving growth in your store.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• A natural Coach
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

£33,500 - £33,500 a year

Plus Commission

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].