Concession Leader

Mulberry; Stone; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension Contributions

Life Assurance

Training and development

Volunteering days

Wellbeing support (Help@Hand)

Job summary

Mulberry is seeking a Concession Leader to drive the store's success and lead the team. You will be passionate about people, deliver exceptional customer experiences, and develop others while embracing Mulberry's values.

You will focus on creating an inclusive culture, nurturing customer relationships, and using insights to maximise trading opportunities, with a commitment to the Mulberry Spirit and B Corp ethos.

Qualifications

• Experience leading a retail team and delivering exceptional customer service.
• Ability to develop others and foster an inclusive team culture.
• Strong commercial awareness with focus on trading opportunities.

Responsibilities

• Lead the store and team to deliver outstanding customer experiences.
• Develop a high performing team with diverse, inclusive practices.
• Drive trading opportunities with market awareness and analysis.
• Maintain operational excellence and protect people, product, and planet.

Skills

Leadership

People development

Customer experience

Commercial awareness

Team motivation

Tools

CRM software

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our ‘Back to the Mulberry Spirit’ strategy.

What we need from you:

You will develop the best team:

• You will create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will always be Customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will be commercially driven:

• You will continually demonstrate a commitment to driving your business.
• You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

We will need you to be:

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

What we can do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.