Experience Expert -Mulberry

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 13,776,000 - 20,664,000; Part time

Benefits offered by this job

Competitive basic salary

Bonus

Staff discount

Pension Contributions & Life Assurance

Training and opportunities to develop

Job summary

Mulberry is seeking an Experience Expert for our Battersea, London store. You will create memorable experiences using product knowledge and storytelling, nurturing long-lasting customer relationships, and staying open to learning.

This is a part-time role focused on delivering engaging service, developing expertise in our brand and local events, and contributing to a welcoming, team-oriented store environment. Benefits include competitive pay, bonus, staff discount, pension, and training.

Qualifications

• Experience in delivering excellent customer service in a retail environment.
• Ability to work as part of a team and share ideas.
• Willingness to learn about products, brand, services and local events.

Responsibilities

• Create a welcoming and fun environment for customers and the team.
• Deliver an engaging customer experience in-store.
• Develop and maintain customer relationships using instore CRM tools.
• Learn and expand knowledge on Mulberry products, brand, services and local events.

Skills

Customer service

Teamwork

Product knowledge

CRM tools

Tools

In-store CRM tools

Job description

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

We have an exciting opportunity to join our team in Mulberry's newest store in Battersea, London.

To be an Experience Expert you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.

This is a part- time position.

What we need from you:

You will always be customer focused:

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers’ experience.

You will be responsible:

• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.

You are:

• Confident
• Engaging
• Versatile
• Curious
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.