Supervisor at Mulberry

Liverpool ONE; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Staff sales access

Pension & life assurance

Training & development

Volunteering days (2 per year)

Wellbeing support (Help@Hand)

Job summary

Mulberry is opening a brand-new store in Liverpool and we are looking for an inspiring Team Lead to join us from 1 November and play a key role in supporting the team and creating an exceptional customer experience from day one.

As a Supervisor, Team Lead, you will lead by example, develop others, deliver an extraordinary customer experience, and help shape a welcoming and engaging environment for customers and colleagues during a pivotal growth period.

Qualifications

• You will nurture a welcoming and fun environment for your customers and team.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
• You will create a high performing team where diversity is celebrated and included, with equity and empathy.
• You will drive growth and deliver operational excellence in store.
• You will embody Mulberry values: honest, dynamic, community spirited.

Responsibilities

• Lead and cultivate a high performing team with inclusive culture.
• Deliver an engaging and memorable customer experience in store.
• Drive growth and operational excellence while respecting people, product and environment.

Skills

Customer focus

Team leadership

Coaching

Interpersonal skills

Tools

CRM tools

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

Mulberry is delighted to be opening a brand-new store and we are looking for an inspiring Team Lead to join us from 1 November and play a key role in supporting the team and creating an exceptional customer experience from day one.

This is a unique opportunity to help shape the culture, contribute to the success of a new Mulberry store and be part of an exciting period of growth for the brand.

At Mulberry, our Supervisors are called Team Leads because people and customer experience are at the heart of everything we do. To succeed in this role, you will be passionate about supporting and developing others, determined to deliver an extraordinary customer experience, and committed to creating a welcoming and engaging environment for both customers and colleagues.

We want you to strive to be an expert within your field, lead by example, and be excited to play your part in delivering our ‘Back to the Mulberry Spirit’ strategy.

What we need from you:

You will always be Customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will help to develop the best team:

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions – internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will be commercially driven:

• You will continually demonstrate a commitment to driving growth in your store.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspiring to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• A natural Coach
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop
• x2 paid volunteering days per year
• Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

£27,727.50 – £27,727.50 a year

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].