Team Lead – Luxury Fashion Store & Customer Experience

Liverpool ONE; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Staff sales access

Pension & life assurance

Training & development

Volunteering days (2 per year)

Wellbeing support (Help@Hand)

Job summary

Mulberry is opening a brand-new store in Liverpool and we are looking for an inspiring Team Lead to join us from 1 November and play a key role in supporting the team and creating an exceptional customer experience from day one.

As a Supervisor, Team Lead, you will lead by example, develop others, deliver an extraordinary customer experience, and help shape a welcoming and engaging environment for customers and colleagues during a pivotal growth period.

Qualifications

• You will nurture a welcoming and fun environment for your customers and team.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
• You will create a high performing team where diversity is celebrated and included, with equity and empathy.
• You will drive growth and deliver operational excellence in store.
• You will embody Mulberry values: honest, dynamic, community spirited.

Responsibilities

• Lead and cultivate a high performing team with inclusive culture.
• Deliver an engaging and memorable customer experience in store.
• Drive growth and operational excellence while respecting people, product and environment.

Skills

Customer focus

Team leadership

Coaching

Interpersonal skills

Tools

CRM tools

Job description

Mulberry is opening a brand-new store in Liverpool and we are looking for an inspiring Team Lead to join us from 1 November and play a key role in supporting the team and creating an exceptional customer experience from day one.

As a Supervisor, Team Lead, you will lead by example, develop others, deliver an extraordinary customer experience, and help shape a welcoming and engaging environment for customers and colleagues during a pivotal growth period.