Store Team Lead: Energetic Coach & Customer Champion

Card Factory; Caerphilly; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our Welsh store in Caerphilly. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile.

When the Store Manager is away, you’ll step up and keep things running smoothly with confidence and care. You’ll lead by example, drive commercial success, and help others grow while building your own skills.

Qualifications

• Proven leadership of a retail team.
• Ability to motivate and guide staff.
• Strong communication and listening skills.
• Fair, inclusive decision making.
• Willingness to adapt to changing store needs.

Responsibilities

• Lead day-to-day store operations and deliver excellent customer experiences.
• Support the Store Manager and stand in when absent.
• Drive store initiatives and ensure clear internal communication.
• Foster a positive, inclusive team environment and develop staff.
• Monitor performance and help the team thrive.

Skills

Leadership

Team motivation

Communication

Decision making

Flexibility

Empathy

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise our Welsh store in Caerphilly. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile.

When the Store Manager is away, you’ll step up and keep things running smoothly with confidence and care. You’ll lead by example, drive commercial success, and help others grow while building your own skills.